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Human Resources
Telephone Attention
Techniques of telephone attention for professionals or aspirants to work in the sector of telemarketing. Oriented receiving calls, no emission.
Estimated time: 8 hours maximum
Telephone management recoveries
Management techniques of telephone calls that seek to obtain payment of a debt and negotiating prolonged blackberries. Aimed at professionals with experience in telephone management. Emission oriented calls.
Estimated time: 8 hours maximum
Teams Management and Coordination
Techniques to encourage teamwork and coordination of working groups. Aimed mainly at people with office workers, who must manage large numbers of people, meet their needs and suggestions, solve critical moments, promote cooperation between employees or partners.
Estimated time: 8 hours maximum
Time Management
Techniques to assess time perspective. Analysis of critical situations, recognition time sooners elements, promotion of techniques and revision control inappropriate behavior, recommendations for making better use of personal and professional time. Aimed at any professional or person with problems managing their time.
Estimated time: 8 hours maximum
Training of trainers
Techniques for strengthening the role of the trainer, especially when it has to face training and retraining of colleagues or staff of the company that, in turn, must train their teams. Aimed at working professionals, especially with experience in training and who want to professionalize their technical professionals, as they are also trainers.
Estimated time: 8 hours maximum
European Funds
Structural funds, which are, what they are and how they are managed
It is to approach the Structural Funds of the European Union to people, having to manage resources from public or private Structural Funds, do not know what are these types of funds, what they mean, what they are and who or which agency manages its territory. besides learning is to seek these resources and to understand the mechanisms able to do
Estimated time: 8 hours maximum
Direct EU Funds, We can access them?
The European Union offers to civil society a series of economic resources, grouped together under the label of Direct Funds to which can be accessed, especially, as a legal person. Which funds are these, what topics addressed, how to access them, how to manage … are issues that are addressed in this course.
Estimated time: 8 hours maximum
2014-2020 multiannual financial framework
What is financial priorities for the new EU multiannual period 2014-2020? If we apply EU public resources to carry out an initiative which we have to take into account, what are you going to give more importance by evaluating bodies models? the course aims to explain the contents of stopping EU MFP specially on those issues for the EU priority.
Estimated time: 8 hours maximum
2020 European Strategy
ntroduce strategic priorities of the European Union until 2020. Knowing what issues are central to the EU, which aspects are to be considered in a special way, to know the seven major strategies that the EU has set 2020. critical analysis of the document and review it with professional perspective guiding the student’s needs to the strategic framework defined by the EU in the document under consideration.
Estimated time: 8 hours maximum
International Cooperation
Development and management of European projects
How do you submit a project to the European Union if we adjust the criteria that require us to be eligible for funding? Quality criteria European Union, factors to be taken into account, how to manage a project, type of relations with the European Commission and partners. partner search, analysis and possibilities for cooperation projects with third, presentation of documents, assessments …
Estimated time: 16 to 24 hours
Economic justification of European projects
How to justify a European project when it has received funding from the European Union? Do you have to take into account, how to work the documentation during the life of the project, which must be presented at the end, how to do it. criteria that management must consider a project coordinator. criteria for management of the project partners. economic management responsibility.
Estimated time: 16 to 24 hours
The project idea: how to get there (workshop)
These provide techniques for generating a project idea that can be worthy of interest from the European Union, of face possible funding. were performed reflection group methodology about project ideas, analyzing them, adapting these ideas to the standards required by the EU review of whether the ideas generated collide or not with the provisions by European programs, adaptation of the idea and definition of project objectives.
Estimated time: 16 to 24 hours
To Communicate and disseminate a European project: what to take into account
To establish guidelines to communicate the daily life of a European project, either through equity management for this, well if you do not have economic resources. To determine what tools we have, how to manage, professional profiles with which we have to do, expected results.
Estimated time: 8 hours maximum
Erasmus for all Program
To meet the new Erasmus for All program, which recasts previous Lifelong Learning disappears in late 2013. Analyze the different routes offered, how to apply for resources , which aims objectives and how to channel the needs in this area with the claims of the program.
Estimated time: 8 hours maximum
LIFE + Program
This is the Environment Program of the European Union. The course aims to bring the content of the program, analyze the work areas of focus and offer ideas for proper writing of any proposals. Analyze the different routes offered, how to apply for their resources, which aims objectives and how to channel the needs in this area with the claims of the program.
Estimated time: 8 hours maximum
Intelligent Energy for Europe Subprogram
Knowing the content of this subprogram European Union funds projects related to the use and spread of renewable energy in Europe. Analyze the different routes offered, how eligible resources, which aims objectives and how to channel the needs in this area with the claims of the program.
Estimated time: 8 hours maximum
Horizon 2020: The new european program to manage I+D projects
Horizon 2020 is the new European Union program which replaces the Seventh Framework Programme, in force until the end of 2013. The course aims to analyze multiple channels of financing provided by the European Union for projects based on its R & D + i. Analyze each of its areas of intervention, work on the methodology for the development of projects, network of collaborators and partners, participate in these initiatives.
Estimated time: Minimum 16 hourss